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Quality in Transport Service

Course Code:
17KLID
Academic Degree:
bachelor
Study Programme:
Technology in Transportation and Telecommunications (B1041A040001)
semesterlanguagestudy field / specialization
6czech flagLOG Logistics and Transport Processes Control - B-LOG
Form of Study:
full-time and part-time
Credits:
3
Number of Hours:
2 + 1 hours per week - in full-time study
10 hours per semester - in part-time study
Type of Course:
obligatory
Course Completion:
credit, exam
Supervisor:
Ing. Bc. Pavel Edvard VANČURA, Ph.D.
Course Tutor:
 
roh  Lectures:
Ing. Bc. Pavel Edvard Vančura, Ph.D.
roh  Training Course:
Ing. Bc. Pavel Edvard Vančura, Ph.D.
roh  Part-time Study:
Ing. Bc. Pavel Edvard Vančura, Ph.D.
Supervising Department:
Department of Logistics and Management of Transport (16117)
Keywords:
quality, quality management, quality measurement, quality standards, quality loop, satisfaction, performance
Abstract:
General interpretation of quality, standards and international standardization, integrated management systems, modern attitudes of quality management, quality in transport service and logistics, methods of quality measurement, quality management, risks and opportunities, public transport quality, view of costumers, carriers and PT-organizers, quality standards, quality costs, marketing and costumer satisfaction.
Objectives:
To introduce students the quality managament systems in line of transport, the quality measurement and evaluation.